Shipping Info & Returns

Returns and Exchanges 
I do not accept returns or exchanges with the exception of damaged items. If your item arrives damaged, please send me a message and we can help resolve your issue ♡ 


Where is my package?

For Canadian customers, small packages can be ship via lettermail (UNTRACKED). This is an economical option, great for pins, stickers, tapes, etc. Estimated shipping time is 1-2 weeks for this option

Items that are larger and exceed 2cm in width while packaged, need to be shipped via regular parcel. This option includes tracking, and should take around 7 business days to arrive

For American customers, the default shipping option does NOT include tracking! Please be aware. Items can take 2-4 weeks to arrive. 
At check out you have the option to upgrade shipping if you prefer. Upgrades include a tracking number and can arrive in around 1 weeks time. 

For international customers, the default shipping option does NOT include tracking! Please be aware. This is the most economical way for me to offer shipping to my customers overseas. 
Tracking is unavailable for international customers because of the extremely high cost. If you are planning on purchasing a lot of items and would prefer tracking to your country, please contact me. I can give you a quote, but please expect $60-$100 for tracked shipping options. 

Here are estimations for arrival for packages shipped via Small Packet Surface International:
Europe - 4 to 8 weeks
S. America - 4 to 8 weeks
Asia-Pac/Aus - 2 to 3 months
Africa - 2 to 3 months


If you have any questions, don't hesitate to contact me at jelly.ultra33@gmail.com  ♡